Frequently Asked Questions | 1-800-RID OF IT ...

Frequently Asked Questions

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General Questions

  • What does 1-800 RID-OF-IT do?

    1-800 RID-OF-IT Junk Removal Toronto provides residential and commercial trash removal throughout the greater Toronto area. Our rates include the loading of materials from anywhere on your property, and a thorough cleanup at the end of the job. We recycle up to 60% of all the junk we remove!
    Things we do include:

    • appliances removal
    • trash hauling
    • yard clean up
    • garbage disposal
    • junk removal

  • Do you Recycle?

    Yes! We recycle more than 60% of everything we pick up!

  • Disposal Bins

    1-800-RID-OF-IT Junk Removal Toronto does supply disposal bins. This solution is generally more suited to longer projects like home renovations and additions. Here, constant removal of waste material is essential to maintain a safe, orderly work environment. However, disposal bins do take up a lot of space and may block access to your driveway. If parking is a consideration, then regularly scheduled pickups might work better. Give us a call for a free consultation and find the solution that best fits your project.

  • What type of materials do you take away?

    We haul almost all non-hazardous materials including construction and renovation waste, yard waste, household junk, appliances, and even old smelly compost. We also remove and dispose of old appliances, garbage, junk, yard debris, old couches and more! See the complete list of items we pickup here.

  • How do you charge?

    We charge based on volume per truckload. However, if the material is extremely heavy a surcharge is applied based on weight. These items may include but are not limited to drywall, waste, concrete, bricks, deck board

  • How big are your trucks?

    Our one-tonne rubbish hauling trucks have a 16 cubic yard (432 cubic feet) container built on the back. The container is 10.5 feet long, 8 feet wide and 5.75 feet high. This is about the same capacity as four level, loaded pick-up trucks.

  • What equipment does your truck come with?

    Our trucks come with two strong, efficient staff, plus several shovels, brooms, and a dolly. If necessary, we can arrange for other tools like a wheelbarrow, ladder etc.

  • How much notice do you require?

    Same day or next day service is the norm.

  • Do you offer scheduled appointments?

    Yes, we do offer scheduled appointments. However, since we do not know the exact size of every job before we arrive on site, we book our arrival in a two-hour window of time.

  • Where are you located?

    We currently offer junk hauling, garbage removal and trash hauling services throughout the greater Toronto area.

  • How can I pay?

    We accept Cheque, Visa, E-transfer, and Master Card.

  • Do you take cash?

    We discourage payment by cash. Our drivers do not carry change and it can be unsafe for them to carry large amounts of cash.

  • Can you move a couch from one location to another location?

    Due to the nature of business, we are unable to move materials for customers as our trucks are waste and we do not carry moving insurance.

  • I have some junk at one site and some at another; can the jobs be done together?

    Yes, however if the sites are more than 5 Km (3.1 miles) away, we charge as if we are doing two separate jobs at two separate sites.

  • Do you take paint?

    1-800 RID-OF-IT Junk Removal Toronto can not haul paint cans. If they are empty, or if the paint has solidified in the container you can dispose of them in your blue bin. If your paint is still liquid, your local paint store can provide you with a list of depots in your area.

  • Do you take any hazardous materials?

    No, our trucks are not licensed to haul hazardous materials. If you have a question about a type of material, please contact 1-800-RECYCLE

  • Are you insured?

    Yes, we are fully covered with Workers Compensation, General Liability and Auto Insurance.

  • Are you licensed?

    We are licensed to operate in all jurisdictions in the greater Toronto area.

  • Can you give me an exact price over the phone?

    No, we can give an approximate estimate via phone, or you can use our Price Estimator that’s displayed throughout the site. We can provide a no-obligations exact estimate on-site only.

  • Do I need to be on-site to my materials hauled?

    As long as we can contact you before we get rid of your items, it is not necessary for you to be on-site.

  • Can you do the job after business hours?

    Yes. Please provide one week notice for after hour jobs.

  • What types of junk removal services does 1-800 RID-OF-IT offer in Toronto?

    1-800 RID-OF-IT provides full-service residential and commercial junk removal across the Greater Toronto Area. Services include furniture removal, old appliance pickup, mattress removal, construction and renovation waste removal, yard waste cleanup, and event cleanup services. All items are safely loaded, removed, and disposed of responsibly.

  • Do you offer same-day junk removal services in the GTA?

    Yes, 1-800 RID-OF-IT offers same-day junk pickup throughout Toronto and the GTA, subject to availability. Customers can book a same-day service for urgent junk removal needs, including home cleanouts, renovation debris, or commercial waste removal.

  • How much does junk removal cost in Toronto?

    Junk removal pricing in Toronto depends on the volume of items, type of junk, and accessibility. 1-800 RID-OF-IT offers transparent, upfront pricing with no hidden fees. Quotes are typically based on how much space the junk takes up in the truck, making it a cost-effective option for both residential and commercial clients.

  • What items can be picked up and removed?

    1-800 RID-OF-IT removes most non-hazardous items, including old furniture, appliances, mattresses, construction debris, yard waste, and general household or office junk. If you’re unsure about a specific item, our team can confirm whether it can be safely removed and disposed of according to local regulations.

  • Is junk removal done safely without damaging my property?

    Yes, all junk removal services are performed by trained professionals who prioritize safety and property protection. 1-800 RID-OF-IT ensures careful handling of items to avoid damage to walls, floors, driveways, and surrounding areas during the removal process.

  • Do you provide junk removal services in all areas of the Greater Toronto Area (GTA)?

    Yes, 1-800 RID-OF-IT serves all major areas across the GTA, including Toronto, Mississauga, Brampton, Vaughan, Markham, and surrounding communities, ensuring reliable and local junk removal services.

  • Can I get an instant junk removal quote in Toronto?

    Yes, customers can request a quick quote online or by phone. Pricing is typically based on volume and item type, allowing for fast and accurate estimates for Toronto residents and businesses.

  • Do you offer eco-friendly junk disposal services in Toronto?

    Absolutely. 1-800 RID-OF-IT prioritizes responsible disposal by recycling, donating reusable items, and minimizing landfill waste in accordance with Toronto environmental guidelines.

  • How do I prepare for a junk removal appointment?

    You don’t need to do much—simply identify the items you want removed. The team handles all lifting, loading, and cleanup, making the process hassle-free for homeowners and businesses.

  • Do you offer commercial junk removal services in Toronto?

    Yes, commercial services include office cleanouts, retail junk removal, warehouse clearance, and construction debris removal tailored for Toronto businesses.

  • What happens to my junk after it is removed?

    Items are sorted for recycling, donation, or proper disposal. Usable items are often donated to local charities, while recyclable materials are processed at approved facilities in the GTA.

  • Are there any items you cannot remove?

    Hazardous materials such as chemicals, asbestos, and certain bio-waste items may not be accepted due to safety and legal regulations. It is best to confirm specific items in advance.

  • Do you offer contactless junk removal services?

    Yes, contactless service options are available. Customers can leave items in a designated area, and the team will handle removal while maintaining minimal interaction.

  • Can you handle large-scale cleanouts or hoarding situations in Toronto?

    Yes, 1-800 RID-OF-IT specializes in large cleanouts, including estate cleanups, hoarding situations, and multi-room property clearances across Toronto and the GTA.

  • Why choose a professional junk removal service instead of doing it yourself in Toronto?

    Hiring professionals saves time, ensures safe handling of heavy items, and guarantees proper disposal according to Toronto regulations, making it more efficient and stress-free than DIY removal.

  • Do you offer same-day appliance pickup in Toronto?

    Yes, most appliance pickup services in Toronto offer same-day or next-day removal, depending on availability. Professional junk removal teams handle everything from lifting heavy appliances to eco-friendly disposal, making the process fast and hassle-free.

  • What types of furniture can you remove?

    We can remove all types of furniture, including sofas, beds, tables, dressers, office furniture, and bulky items. Our team handles disassembly (if required), heavy lifting, and ensures proper disposal, recycling, or donation whenever possible.

  • How do you dispose of mattresses responsibly?

    Mattress disposal is handled through eco-friendly recycling and waste management practices. Whenever possible, materials like metal springs, foam, and fabric are separated and recycled to reduce landfill waste and comply with local disposal regulations.

  • How much does appliance, furniture, or mattress removal cost?

    Pricing is typically based on volume (space taken in the truck), weight, and accessibility of items. You’ll usually receive an upfront estimate, with final pricing confirmed on-site before removal begins—ensuring no hidden charges.

  • Do I need to move items outside before pickup?

    No, you don’t need to move anything. Full-service junk removal includes in-home pickup, where professionals collect items from anywhere on your property, handle all the heavy lifting, and clean up afterwards.

  • Do you remove hot tubs in Toronto?

    Yes, we may remove hot tubs across Toronto and the GTA, depending on their size, weight, accessibility, and installation. Smaller hot tubs can often be handled, while larger or more complex removals may require an on-site assessment before we confirm the work and provide a no-obligation estimate.

  • Can you remove a piano from my residential property?

    No. We do not provide piano removal appointments. If you have other furniture, appliances, or general household items that need to be removed, we would be happy to provide an estimate for those services.

  • Do you take old TVs, computers, and other electronics?

    Yes, we remove televisions, computers, monitors, printers, and other eligible electronics as part of our junk removal appointments. Whenever possible, electronics are taken to appropriate recycling facilities in accordance with local disposal practices.

  • Do you pick up old tires?

    Yes, we can remove car and light truck tires, with or without rims, during a junk removal appointment. Whenever possible, eligible tires are taken to appropriate recycling facilities.

  • Can you remove junk from a condo or high-rise apartment?

    Yes, we regularly provide junk removal appointments for condos and high-rise buildings across the GTA. We recommend reserving your building's service elevator in advance if required. Our two-hour arrival window also helps make scheduling with your concierge or property manager easier.

  • Do you offer junk removal appointments on weekends?

    Yes, we provide junk removal appointments on Saturdays and Sundays. Weekend appointments are popular, especially during busy seasonal cleanup periods, so booking in advance is recommended to secure your preferred time.

  • Is there a minimum charge, and do you pick up single items?

    Yes. We remove single items such as a couch, refrigerator, or barbecue. Pricing begins with a minimum charge, and you only pay for the amount of truck space your items require.

  • How long does a junk removal appointment take?

    The length of a junk removal appointment depends on the size of the job. Single item removals often take 15 to 30 minutes, while larger garage, basement, or estate cleanout appointments may take several hours. We always confirm the price before loading begins.

  • Can I get a receipt for items that are donated?

    Whenever possible, reusable items are donated to local organizations. If you require a donation receipt, let us know when booking your appointment. While we cannot guarantee a receipt, we will do our best to accommodate your request whenever possible.

  • What if I need to cancel or reschedule my appointment?

    You can cancel or reschedule your appointment by calling 1 800 743 6348 before your two-hour arrival window begins. We appreciate as much notice as possible so we can make the appointment available to another customer.

  • Do you dismantle and remove sheds, decks, or fences?

    We do not provide demolition or dismantling services for sheds, decks, or fences. If these structures have already been taken apart and the materials are ready for pickup, contact us to discuss your junk removal appointment.

  • Can you clean out a garage, basement, or storage locker?

    Yes. Garage, basement, and storage locker cleanout appointments are among our most requested services. Simply identify the items you want removed, and our team will load and haul them away. Whenever possible, reusable items are donated or recycled.

  • Do you remove refrigerators and freezers that contain Freon?

    Yes, we remove refrigerators and freezers during our junk removal appointments. If the appliance can be removed intact, it does not require Freon removal beforehand. Freon is only removed when an appliance must be cut apart because it cannot fit through a doorway or stairwell. In those situations, a certified gas technician removes the refrigerant before the appliance is dismantled.

  • Do you offer curbside pickup if my junk is already outside?

    Yes. If your items are already at the curb, in your driveway, or in your garage, we can complete a curbside junk removal appointment. You can send us photos for an estimate, and we will confirm the final price before loading. Eligible curbside appointments may also qualify for our 10 percent curbside discount, excluding minimum charge pickups.

  • Do you work with landlords and property managers for tenant cleanouts?

    Yes. We work with landlords, property managers, and real estate professionals to complete tenant cleanout appointments, prepare rental units between occupants, and remove unwanted items from multi-unit properties. We offer flexible scheduling and on-site estimates and can coordinate access with building staff when needed.

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